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Emergency IT Contact List for Faculty Administrators

Computer Officers in the School of Arts and Humanities who are willing to be contacted by Faculty Administrators in the School in the event of an IT Emergency where the local CO is unavailable.

Emergency IT Contact List for Faculty Administrators

Computer Officers in the School of Arts and Humanities who are willing to be contacted by Faculty Administrators in the School in the event of an IT Emergency where the local CO is unavailable.

For Assistance with Audio-Visual Problems in Teaching Rooms
NameContact informationDepartment/Location
John Anderson 35025 jfa21@cam.ac.uk Language Centre, Downing Place
Stan Finney 07879 116900 (University Mobile)   Architecture and History of Art, Scroope Terrace
Steve Kimberley 07469 156947 (University Mobile) co@classics.cam.ac.uk Classics, Sidgwick Site
Marie-France Moss 35045 mfm10@cam.ac.uk Philosophy, Sidgwick Site
Ian Smeeton 60806 or 35011 is355@cam.ac.uk Modern and Medieval Languages, Sidgwick Site

 

For Assistance with File Servers
File Servers are servers on which you store files on a network. You may know it by the server name (FS1, Dante) or it may just be called 'The Server'. You may also call it 'shared files', 'shares', 'home drive', 'shared drive'. If you know what sort of file server your department is running (e.g. Mac, Windows or Linux), it's better to contact a person who knows about your type of server. If you don't, it is likely that almost anyone on this list will be able to help a bit or point you in the direction of someone who can help more.
NameContact informationDepartment/LocationFile Server Type (if known)
John Anderson 35025 jfa21@cam.ac.uk Language Centre, Downing Place Linux
Steve Fagg 35106 computing@ames.cam.ac.uk Asian and Middle-Eastern Studies, Sidgwick Site Mac
Stan Finney 07879 116900 (University Mobile)   Architecture and History of Art, Scroope Terrace Windows
Steve Kimberley 07469 156947 (University Mobile) co@classics.cam.ac.uk Classics, Sidgwick Site Linux, Mac, Windows
Jen Pollard 31800 jp337@cam.ac.uk English, Sidgwick Site Linux, Mac, Windows
Ian Smeeton 60806 or 35011 is355@cam.ac.uk Modern and Medieval Languages, Sidgwick Site Mac, Windows

 

For Assistance with Linux Software
NameContact informationDepartment/Location
John Anderson 35025 jfa21@cam.ac.uk Language Centre, Downing Place
Mustafa Beg 35187 computing@mus.cam.ac.uk Music, Sidgwick Site
Steve Kimberley 07469 156947 (University Mobile) co@classics.cam.ac.uk Classics, Sidgwick Site
Marie-France Moss 35045 mfm10@cam.ac.uk Philosophy, Sidgwick Site
Jen Pollard 31800 jp337@cam.ac.uk English, Sidgwick Site

 

For Assistance with Mac Hardware or Software
NameContact informationDepartment/Location
John Anderson 35025 jfa21@cam.ac.uk Language Centre, Downing Place
Mustafa Beg 35187 computing@mus.cam.ac.uk Music, Sidgwick Site
Steve Fagg 35106 computing@ames.cam.ac.uk Asian and Middle-Eastern Studies, Sidgwick Site
Stan Finney 07879 116900 (University Mobile)   Architecture and History of Art, Scroope Terrace
Steve Kimberley 07469 156947 (University Mobile) co@classics.cam.ac.uk Classics, Sidgwick Site
Marie-France Moss 35045 mfm10@cam.ac.uk Philosophy, Sidgwick Site
Jen Pollard 31800 jp337@cam.ac.uk English, Sidgwick Site
Ian Smeeton 60806 or 35011 is355@cam.ac.uk Modern and Medieval Languages, Sidgwick Site

 

For Assistance with Network Problems
Network problems could be: unable to get to internet/web sites, phones not working, wifi access not working, etc.
NameContact informationDepartment/Location
John Anderson 35025 jfa21@cam.ac.uk Language Centre, Downing Place
Mustafa Beg 35187 computing@mus.cam.ac.uk Music, Sidgwick Site
Stan Finney 07879 116900 (University Mobile)   Architecture and History of Art, Scroope Terrace
Steve Kimberley 07469 156947 (University Mobile) co@classics.cam.ac.uk Classics, Sidgwick Site
Jen Pollard 31800 jp337@cam.ac.uk English, Sidgwick Site
Ian Smeeton 60806 or 35011 is355@cam.ac.uk Modern and Medieval Languages, Sidgwick Site

 

For Assistance with PC Hardware or Software
NameContact informationDepartment
John Anderson 35025 jfa21@cam.ac.uk Language Centre, Downing Place
Mustafa Beg 35187 computing@mus.cam.ac.uk Music, Sidgwick Site
Steve Fagg 35106 computing@ames.cam.ac.uk Asian and Middle-Eastern Studies, Sidgwick Site
Stan Finney 07879 116900 (University Mobile)   Architecture and History of Art, Scroope Terrace
Steve Kimberley 07469 156947 (University Mobile) co@classics.cam.ac.uk Classics, Sidgwick Site
Marie-France Moss 35045 mfm10@cam.ac.uk Philosophy, Sidgwick Site
Jen Pollard 31800 jp337@cam.ac.uk English, Sidgwick Site
Ian Smeeton 60806 or 35011 is355@cam.ac.uk Modern and Medieval Languages, Sidgwick Site

 

For Assistance with Virtual Desktops
Virtual Desktops might also be called: VDI, Remote Access, Portal, etc. If you aren't sure what sort of Virtual Desktops you're running, anyone on this list should still be able to be of some assistance or can point you in the direction of an appropriate CO.
NameContact informationDepartment/LocationType of Virtual Desktop (if known)
Mustafa Beg 35187 computing@mus.cam.ac.uk Music, Sidgwick Site VSphere, VMWare
Stan Finney 07879 116900 (University Mobile)   AHA, Scroope Terrace Hyper-V, Citrix
Jen Pollard 31800 jp337@cam.ac.uk English, Sidgwick Site Hyper-V, Citrix
Ian Smeeton 60806 or 35011 is355@cam.ac.uk MML, Sidgwick Site Hyper-V

 

For Assistance with Web Site Issues
There are many types of web servers and the School of Arts and Humanities runs just about all of them. If you know the sort of web server you're having trouble with, it's best to call a CO who specialises in that type. However, if you don't know the type you have, anyone in this list should still be able to be of some assistance or can point you in the direction of an appropriate CO. Please note this is not for help with routine updates or learning HTML, but for emergencies.
NameContact informationDepartment/LocationType of Web Server (if known)
John Anderson 35025 jfa21@cam.ac.uk Language Centre, Downing Place Apache for Linux, Managed Web
Mustafa Beg 35187 computing@mus.cam.ac.uk Music, Sidgwick Site Apache for Linux
Steve Fagg 35106 computing@ames.cam.ac.uk Asian and Middle-Eastern Studies, Sidgwick Site Apache for Mac, Falcon
Stan Finney 07879 116900 (University Mobile)   Architecture and History of Art, Scroope Terrace Windows IIS, Falcon
Steve Kimberley 07469 156947 (University Mobile) co@classics.cam.ac.uk Classics, Sidgwick Site Apache for Windows, Apache for Linux, Apache for Mac, Managed Web, Drupal, Falcon
Marie-France Moss 35045 mfm10@cam.ac.uk Philosophy, Sidgwick Site Apache for Linux, Falcon
Jen Pollard 31800 jp337@cam.ac.uk English, Sidgwick Site Apache for Linux, Apache for Mac, Apache for Windows, Managed Web

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